Why renewing your Video Conferencing support could be bad for your business!
Video Conferencing Support in the past
In the past our Video Conferencing equipment was a mix of very well designed hardware and sophisticated software written to be able to communicate with every other “standard based” system ever invented. The very nature of the peer to peer network set-up of video conferencing meant it was expensive to support & maintain and doomed to fail, at some point.
Support contracts had to be all encompassing covering the hardware element, in case of breakdown, and the software element for when things go wrong. Software bugs, differing software versions and, of course, newly introduced features would inevitably mean that support was to be sought to make it all well again. Even when resolved, the problem may not end there.
Any bugs would require a patch, this needed to be uploaded to the system or systems. Periodically new software versions would be released to cover new features or standards… These too needed to be uploaded and installed. All of this took time, cost money and needed expertise.
Today’s cloud technology
Today’s cloud technology removes the need for almost all of the above.
StarLeaf Cloud Video Conferencing, for example, has excellent systems that have their software upgraded from the cloud during sleeping hours – they are always up to date. Software issues are resolved by StarLeaf and rolled out to ALL users, invisibly likely before users have even noticed an issue. Support is available through AuDeo and StarLeaf via a VIDEO CALL and is mostly a help desk function or other checks resulting in a highly successful and smooth service. As the intelligence is in the cloud not in the end point, then the overall cost for support is lower. Furthermore, the hardware is less complex and so breaks down less frequently.
Consider your options before you renew your Video Conferencing Support
So before you renew your support cover for your legacy systems have a StarLeaf demo, its free and refreshingly easy to set up.