As existing users of video conferencing, Riverside were looking to purchase additional video conferencing equipment to expand their video conferencing fleet. Riverside had previously purchased a number of video conferencing systems over the years and wanted to invest in more, as they could clearly see the benefits. They were also looking to have several multipoint conferences simultaneously and allow departments to have their own virtual meeting rooms. This was all to be managed from a central point.
Riverside have approximately 20 Polycom video conferencing systems, a mixture of VSX7000’s and HDX6000’s managed by a Polycom RMX2000 80 port bridge. Riverside have now, with the help of Audeo, also deployed Polycom CMA to bring video to the desktop along with Polycom VBP firewall traversal products to enable video conferencing externally out of the company.
Building on a longstanding, existing relationship AuDeo arranged an on-site technical consulting day. This enabled Riverside to work with AuDeo on their video conferencing plans and to resolve any concerns or issues that they had. AuDeo were also able to showcase and demonstrate solutions for Riverside, which was a key factor in their decision making process.
Riverside were doing around 1.9 million business miles a year. With the use of video conferencing they have been able to start to significantly reduce this as they expand their video usage. From the outset, Riverside experienced good user adoption, which gave them the cost justification needed to expand the usage of video conferencing throughout the organisation.
Riverside is one of the leading registered providers of social housing in the UK, providing support and affordable housing to people of all ages and circumstances throughout England. With over 50,000 properties owned and managed, Riverside employs over 2,400 staff and works in 169 local authorities.